Return Policy

1. Digital Product Policy

Due to the instant, downloadable nature of our digital magic products, all sales are final. Once you have received access to your digital product, it cannot be "returned" in the traditional sense as the content has been delivered and accessed.

2. Exceptional Circumstances

While our general policy is no refunds for digital products, we may consider refunds in the following exceptional circumstances:

• Technical Issues: If there are technical problems preventing you from accessing your purchased product
• Duplicate Purchases: If you accidentally purchased the same product multiple times
• Payment Errors: If there was an error in payment processing that resulted in incorrect charges
• Product Misrepresentation: If the product significantly differs from its description

3. Refund Request Process

3.1 Time Limit

Refund requests must be submitted within 7 days of purchase. Requests submitted after this period will not be considered except in extraordinary circumstances.

3.2 How to Request a Refund

To request a refund, please contact us with the following information:

• Order number and purchase date
• Email address used for the purchase
• Detailed explanation of the issue
• Screenshots or documentation of technical issues (if applicable)

3.3 Review Process

Each refund request will be reviewed individually. We typically respond to refund requests within 2-3 business days. If approved, refunds are processed within 5-10 business days to your original payment method.

4. What We Cannot Refund

We cannot process refunds for the following situations:

• Change of mind after accessing the digital content
• Lack of compatible devices or technical requirements not being met
• Difficulty in performing the magic effect (skill-related issues)
• Products purchased more than 7 days ago (except technical issues)
• Products that have been shared or distributed to others

5. Pre-Purchase Guidelines

To avoid disappointment and ensure you're making an informed purchase, we recommend:

• Reading product descriptions carefully
• Checking system requirements and compatibility
• Reviewing customer feedback and ratings
• Understanding your skill level requirements
• Contacting us with any questions before purchasing

6. Technical Support

Before requesting a refund for technical issues, please try our technical support. Many issues can be resolved quickly with our assistance. We provide:

• Step-by-step setup guidance
• Troubleshooting assistance
• Compatibility verification
• Alternative download methods if needed

7. Partial Refunds

In some cases, we may offer partial refunds or store credit as an alternative to full refunds. This is determined on a case-by-case basis depending on the circumstances.

8. Chargeback and Dispute Policy

If you initiate a chargeback or payment dispute without first contacting us directly, we reserve the right to suspend your account and access to purchased products. We encourage direct communication to resolve any issues.

9. Product Updates and Support

When you purchase our products, you receive:

• Lifetime access to your purchased content
• Free updates and improvements to the product
• Customer support for technical issues
• Access to our community resources

10. Bundle and Package Deals

For bundle purchases or package deals, refunds (if approved) apply to the entire bundle. We cannot process partial refunds for individual items within a bundle package.

11. Gift Purchases

For products purchased as gifts, refund requests must be made by the original purchaser. The recipient cannot request refunds unless they can verify the original purchase details.

12. Contact Information

For any questions about our return policy or to request a refund, please contact us through our support channels. We're here to help and want to ensure you have a positive experience with our products.