Privacy Policy

1. Introduction

Proillusions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Billing and payment information
• Account credentials and profile information
• Customer support communications
• Product reviews and feedback

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• Referral information (how you found our website)

3. How We Use Your Information

We use the collected information for various purposes:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send important updates about your purchases and account
• Improve our website, products, and services
• Prevent fraud and ensure security
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal, etc.)
• Email delivery and marketing automation
• Website analytics and performance monitoring
• Customer support platforms
• Cloud hosting and data storage

4.2 Legal Requirements

We may disclose your information if required by law, legal process, or to protect the rights, property, or safety of Proillusions, our users, or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure payment processing through certified providers

6. Cookies and Tracking Technologies

6.1 Types of Cookies

We use various types of cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for personalized advertising
• Preference Cookies: Remember your settings and choices

6.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Request limitation of data processing

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and legal requirements.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and other information we think you may find interesting. You can opt out of these communications at any time by clicking the unsubscribe link in emails or contacting us directly.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us through our contact page or email us directly. We will respond to your request within a reasonable timeframe.